This policy explains how AquaPure Water Company (“AquaPure”, “we”) handles personal information submitted through this website.
1. Information you submit through our forms
Depending on the form, we ask for:
- Your name, or a business name and contact person.
- A phone number, and optionally an email address (required for wholesale quotations).
- Your county and delivery location details, including directions you choose to give.
- The products, quantities, frequency and dates you are enquiring about.
- Your preferred contact method and any additional instructions.
We do not ask for identity numbers, payment card details or other sensitive information through this website.
2. Why we collect it
- To respond to your enquiry and confirm pricing, availability and delivery arrangements.
- To prepare quotations for business customers.
- To arrange and record deliveries you have agreed to.
- To answer questions sent through the contact form.
We do not use enquiry details for unrelated marketing without asking you first.
3. How information is handled
Information is to be accessible only to staff who need it to respond to you or deliver your order, and kept on systems with appropriate access controls. Product selections you build while browsing are held in your own browser session (product IDs and quantities only) and clear when you close the tab. Form details you type are kept in the page’s memory while you browse and are not written to browser storage.
4. Sharing
We do not sell personal information. We may share the minimum necessary details with service providers who help us operate — for example a delivery partner who needs your location and phone number — under appropriate agreements, or where the law requires it.
5. Retention
Enquiries that do not lead to an order are deleted after a limited period. Records of confirmed orders are kept for as long as needed for accounting and legal obligations.
6. Your choices and privacy questions
You can ask what information we hold about you, ask us to correct it, or ask us to delete it where we have no legal reason to keep it. Contact us using the details below. We aim to respond within a reasonable time.
7. Contact for privacy enquiries
Email: hello@aquapure.example
Phone: +254 700 000 000
8. Changes to this policy
We will update this page if our practices change. The current version applies from the date it is published.